Return Policy
This Return and Refund Policy explains how returns and refunds are handled for products purchased through this website. Unless required by law, all sales are considered final once the items have been delivered.
No Change of Mind Returns
Customers do not have the right to return products or request a refund simply because they have changed their mind or the items did not meet personal expectations. Once goods have been delivered, the transaction is regarded as complete unless a statutory right applies.
Right to Cancel Online Purchases
You may cancel an online purchase within seven (7) days of receiving the goods, without providing a reason.
If you choose to cancel within this period:
- The goods must be returned within the seven day cancellation window
- You are responsible for the direct cost of returning the goods
Refunds will only be processed once the returned goods have been received and inspected.
Non Returnable Items
For hygiene and safety reasons, certain items cannot be returned if they have been opened, used, worn or tampered with, unless they are defective.
Non returnable items include:
- Opened products
- Used or worn items
- Products returned in an unsellable condition
Defective or Faulty Goods
If goods are found to be defective, unsafe or not of acceptable quality, you may return them within six (6) months of delivery.
In such cases, you may choose one of the following remedies:
- Repair of the product
- Replacement of the product
- A full refund
Returned items should be in their original condition and packaging where reasonably possible.
Return Process
To request a return or refund:
- Ensure the item meets the return eligibility criteria
- Contact us to request return approval
- Follow the return instructions provided once approval